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FAQs

Q?

What are your products made out of?

A.

We pride ourselves at Mia Jewel Shop for selling 100% handmade products crafted from natural materials and other basic tools (threads, beads, alpaca silver, natural stones, natural feathers, etc.). Please note that NO animals or organisms have or will be harmed for the production of our items. If you would like to know the content of a particular item, please feel free to contact us.

Q?

Are all products really handmade?

A.

Yes, each product is individually handcrafted by a local artistan from a developing community in another country and then imported to our warehouse located in Miami, FL.

Q?

How can I contact Mia Jewel Shop?

A.

Feel free to contact us at any time via email at customerservice@miajewelshop.com. You can also call us at (305)233-0295; we are available Monday through Friday from 9:00 AM EST to 5:00 PM EST.

Q?

What methods of payments do you accept?

A.

We gladly accept all major credit cards: Visa, MasterCard, Discover, and American Express.

Q?

What is your return/exchange policy?

A.

Mia Jewel Shop allows our customers to return or exchange their purchase within 14 days of receipt, and they must contact us first. Item(s) must be in original condition and packaged carefully. We will provide a full refund for a return if the product(s) did not reach the customer’s expectations or if there are any damages or issues on our part. Modified or worn items cannot be returned or exchanged.  For more information, visit our Delivery & Returns Policy page.

Q?

How long will it take to receive my order?

A.

All in-stock items generally take up to 1-2 business days to process before they are shipped out. Shipping will then take 2-7 business days through USPS; time will vary depending on method and location. The overall process can take up to 14 business days.

Q?

Is the item in the picture identical to the item I will be receiving?

A.

Not always. We try our best here at Mia Jewel Shop to provide accuracy and satisfy our customer’s requests. However, due to the unique handmade nature of our products, we cannot guarantee that they will be identical to what is shown in pictures. They will be very similar in color and design. Products that vary significantly from picture will provide a disclaimer in their descriptions.