SHIPPING & DELIVERY
We Care
Mia Jewel Shop makes every effort to get our customer’s orders processed as quickly and as accurately as possible, usually within 24 to 72 hours. All orders received will be fulfilled in the sequence they are received; however, the full process can take up to 7 business days. If an order must be fulfilled on the same day it is placed, it is necessary for the customer to place the order before 4:00 PM EST, Monday through Friday. Any order placed otherwise, or on a national holiday, will be processed on the following business day.
Due to the unique nature of our products being handcrafted and imported from South America, all orders are completed on a first come, first served basis. If any item that has been purchased is out of stock, we will contact the customer before shipping. If we must cancel the order for any reason, please note that we will provide a full refund.
Shipping via USPS
All orders will be shipped through USPS, with an estimated delivery of 2-7 business days if selecting First Class Mail. Customers will also have the option for Priority Mail (1-3 business days) and Priority Mail Express Mail (overnight). Mia Jewel Shop will not be responsible for any postal delays. Shipping cost will be determined by weight of package and distance of destination.
International Shipping
We aim to connect to everyone across the globe with our products by providing international shipping via USPS for customers outside of the United States. The customer will have options between First Class Mail International, Priority Mail International (6-10 business days), Priority Mail Express International (3-5 business days), or Global Express Guaranteed (1-3 business days).
RETURN/EXCHANGE POLICY
Please acknowledge that all our products are individually handcrafted and are created out of natural materials. Therefore, we will gladly resolve any inquiry related to a return or exchange of an item or multiple items. If the customer is dissatisfied with the merchandise for any reason, they must contact us first. We appreciate knowing the reasons for all returns so that we can make any necessary adjustments to improve the quality of our future orders, and to ultimately satisfy our customer’s needs.
If the customer receives their product(s) damaged, broken, defective, or unusable in any way, they must notify us within 14 days upon receiving the order. The item(s) should be returned within 14 days, packaged carefully and in the same condition when received. This is also the case if the customer wishes to return their order due to an error on our part (for example, incorrect item was shipped). We will then replace the ineffective or incorrect item(s) as soon as possible, at no charge. If the customer wishes to only return the item(s) with no replacement, we will accept it and refund the cost of the item(s) being returned. Shipping will only be refunded if the order is returned in full, as it was when it was placed. Please note that credit card refunds can take up to 3 to 5 business days to process.
Mia Jewel Shop also allows our customers to exchange a purchased product for another product on our website of the same value. If the product being exchanged is of lesser value than the replacing product, the customer must pay the differential price. If the product being exchanged is of higher value than the replacing product, the customer will receive a refund of the difference only. The customer is responsible for all new shipping costs, including the return shipping cost. Again, the item(s) must be returned within 30 days, should be packaged carefully and must be in their original condition.
Failure to notify us and return the products before the time mentioned above will result in a violation of our terms and conditions and we are then by no means held accountable for any compensation.
All returns or exchanges should be sent to the following address:
ATTN: Return (or Exchange)
Mia Jewel Shop
11767 S. Dixie Hwy, Suite 227
Pinecrest, FL 33156
